Facility management helpdesk – smart, AI-powered workplace support
Resolve requests faster, keep occupants happy, and run facilities more efficiently. Gfacility’s AI-powered Facility Management Helpdesk automates repetitive tasks, routes requests instantly to the right team, and gives facility managers complete control and visibility - all in one platform.
Digital servicedesk
agents – extra hands for your busy helpdesk
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Escalate requests before SLA deadlines are missed.
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Send reminders for upcoming service tasks.
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Group similar complaints into one issue (e.g., multiple “coffee machine broken” reports).
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Execute custom instructions you write in plain text (“Every Friday, check all meeting room projectors”)
Transform service management
With our all-in-one helpdesk module, you don’t just support every request – you transform the way your organisation delivers services. Discover how you can make the difference.
Everything you need for smart notification management
Overviews and filters
Quickly find the relevant information through user-friendly overviews with advanced filtering capabilities.
Notifications
Receive timely notifications for important updates, tasks and reservations.
Workflows
Automate (approval) processes and streamline tasks with customised tailored workflows.
Catalogue and policies
Attractive catalogue with detailed room information and flexible rules to control who can book which rooms, and when.
Communications
Easy communication via email, with all correspondence automatically linked to the booking space.
Analysis & reporting
Get valuable insights from edetailed analyses and flexible reporting.
Mobile app
Work anywhere with the convenient mobile application, designed for maximum flexibility.
Reviews
Collect feedback and provide insightful ratings to monitor quality.
SLA module
Track SLAs effortlessly with the most flexible SLA module.
Google integrations
Google Calendar plug-in and user integrations.
Microsoft integrations
Microsoft Outlook plug-in and user integrations.
Extended notification templates
Get the right information through freely configurable notification forms.
Automation
Prevent manual handling and automate assignment of tasks and approvals.
Frequently asked questions
What is a facility helpdesk?
A facility helpdesk is the central point where employees log issues and requests related to buildings, services, or workplace support. It ensures quick routing, fast resolution, and a seamless occupant experience.
Is Gfacility an FM helpdesk solution?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
Does this also work as a facility service desk?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
How does AI improve facility helpdesk performance?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
Can I track supplier performance?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
Can we customise request templates?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
How fast can we implement this?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
From manual to meaningful
Booking a meeting room shouldn’t feel like a project on its own. With Gfacility, you skip the email chains, avoid double bookings, and make sure every meeting has the right space, people, and setup - without the usual hassle.
