Beyond the hype: actionable AI for IT Service Management
Gfacility empowers your organization with a secure, intelligent solution designed around your unique IT service needs. From assistants that answer questions to agents that take action, Gfacility AI acts as your tireless digital colleague - always safe, always under your control, and freeing your teams to focus on what really matters.
Your AI, your rules
-
Choose your preferred AI provider (OpenAI, Google Gemini, more).
-
Configure IT scenarios without coding - just describe the task in plain language.
-
Start small and scale as your ITSM maturity grows.
How does AI work?
AI can feel vague. That’s why Gfacility defines it in three simple roles, so you always know what to expect.
Automatic problem recognition
Smart asset monitoring
Proactive ticket follow-up
AI with security at its core
- AI follows your existing permission structure - if it’s not allowed in Gfacility, AI can’t do it either.
- All interactions comply with your IT security and data privacy guidelines.
- A transparent, auditable, and safe AI environment.
Everything you get with Gfacility AI
Secure, compliant AI aligned with IT policies
Choice of AI providers (OpenAI, Google Gemini, more)
No-code scenario configuration
Role-based AI: Assistants, Agents, Advisors
Seamless integration with ITSM modules (Incident, Problem, Change, Asset, Knowledge)
Proactive automation across tickets, escalations, and updates
Actionable insights via Cortex AI Deep Research
Scalable platform - start small, expand at your pace
FAQ – AI for IT Service Management
Is AI safe to use with sensitive IT data?
Yes. Gfacility AI respects your existing permission model and fully complies with IT security and privacy requirements.
Do I need coding skills?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
Which AI providers can I use?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
What are typical ITSM use cases?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
How fast can we start?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
What’s the cost of AI?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
From manual to meaningful
Booking a meeting room shouldn’t feel like a project on its own. With Gfacility, you skip the email chains, avoid double bookings, and make sure every meeting has the right space, people, and setup - without the usual hassle.
