IT Knowledgebase software – AI-powered, ITIL-aligned
Gfacility Knowledge Management helps IT teams reduce ticket volume, resolve issues faster, and capture critical expertise in a living, self-improving IT knowledge base. With AI-powered suggestions and ITIL 4 best practices, your support agents and end-users always get the right information instantly.
Combine the
best of ITIL with the Power of AI
Traditional IT knowledgebases often fail because articles become outdated, inconsistent, or too hard to find. As a result, users bypass the system, and agents waste time rewriting the same answers.
Gfacility transforms knowledge management in IT companies into a living, self-maintaining system. By combining ITIL 4 knowledge management best practices with AI automation, your IT knowledge base software stays accurate, relevant, and actionable.
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Articles, incidents, problems, and changes are seamlessly connected.
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Every ticket benefits from context.
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Access to proven fixes.
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Supports a continuously improving knowledge loop.
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Transform IT Service Management
With our all-in-one IT Service Management (ITSM) software, you don’t just resolve tickets – you transform how IT delivers value across the organization. Discover a smarter way of working.
Everything You Need in IT knowledge base software
AI-powered suggestions
The best IT knowledge base software delivers answers before tickets are logged.
Self-service portal
Empower users to resolve issues via the knowledge base for IT help desk.
Contextual search
Surface articles in incidents, problems, and changes.
Approval workflows
Enforce IT knowledge management best practices.
Duplicate detection
Keep your IT service desk knowledge base clean.
Feedback & ratings
Continuous improvement based on usage.
Audit trails
Full history for compliance and governance.
Role-based access
Control authoring, editing, and publishing rights.
Multilingual support
Serve global IT teams.
Mobile access
Knowledge available anywhere.
Integration-ready
Connect with Microsoft, Google, Confluence, SharePoint, and more.
Analytics & reporting
Track knowledge base IT help desk usage, gaps, and impact.
Frequently asked questions
What is an IT knowledgebase?
An IT knowledgebase is a structured repository of articles, fixes, FAQs, and troubleshooting guides used by IT teams and end-users. It reduces repetitive tickets and ensures knowledge stays within the company.
What are examples of an IT knowledge base?
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How does Gfacility improve knowledge management in IT companies?
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What is the best IT knowledge base software?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
Can this replace my current IT help desk knowledge base?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
Is it aligned with IT knowledge management best practices?
Gfacility offers a smart and user-friendly room booking solution to help employees easily reserve meeting rooms, huddle spaces, or other workspaces - all integrated within your existing tools.
From manual to meaningful
Your IT team has more to offer than just password resets. With Gfacility, you streamline support requests, eliminate workflow chaos, and gain the insights needed to become a proactive, strategic partner. Stop chasing tickets and start creating value.
